Правила повернення та скасування міжнародних подій
1 Scope
This Policy applies to international tickets reserved, issued and paid for through GRAND SHOW LTD acting as Ticketing Agent for the Event Organiser or Principal identified for the event. It forms part of the International Ticket Terms of Sale.
2 Change of mind
Unless the event page expressly offers voluntary cancellation, tickets are not refundable merely because the customer changes their mind, can no longer attend, misses the event, makes a travel mistake or purchases the wrong ticket.
3 Event cancellation
If the event is cancelled and no replacement date is offered, GRAND SHOW LTD will coordinate the refund as Ticketing Agent. The customer will receive the refund required by applicable law. Refund instructions will be sent to the email address used for the order.
4 Postponement or date change
If the event is postponed or moved to another date, the ticket will normally remain valid. The notice will explain whether the customer may keep the ticket or request a refund and will state the response period.
5 Material event change
If the venue is moved to a materially different location, the headline event is replaced or another change materially alters what was purchased, the customer will be informed of the available remedy. Depending on the circumstances, this may include keeping the ticket, exchanging it or receiving a refund.
6 Refund method
Approved refunds are returned through Stripe to the original payment method where technically possible. Processing time after initiation depends on Stripe and the customer's bank. Currency conversion differences or bank charges outside our control are not refundable unless applicable law requires otherwise.
7 Partial refunds
Where only part of an order is refunded, the QR codes for the refunded tickets are cancelled and the remaining tickets stay valid. Any non-refundable element will be identified before the refund is confirmed.
8 How to request a refund
Email pulselive@ukr.net with the order number, event name, purchaser email and reason for the request. Do not send a full card number, card security code or ticket QR code. We may request information reasonably required to identify the order.
9 Fraud and duplicate claims
A refund may be paused while we investigate suspected fraud, duplicate use, an active chargeback or a mismatch between the claimant and the order. This does not remove rights that cannot lawfully be limited.